BUSINESS TERMS & CONDITIONS

Booking and payment

1. Session fees must be paid in full before your session takes place. Any prints, albums or digital files you order must also be paid in full before I release them to you, whether that’s a physical delivery or a digital download.
2. Any price I quote is only valid for 30 days. After that, prices may have changed.
3. I don’t hold “reserved” dates. A session is only confirmed once I’ve received your booking form and the appropriate payment, deposit or booking fee.

Cancellations, postponements and no-shows

1. Wedding deposits are non-refundable if you cancel more than 14 days after booking. Portrait deposits and session fees are non-refundable and non-transferable once paid.
2. Need to change your date? Let me know as soon as you can, by email or on 07453 716216. I’ll always do my best to find a new time that works, though this depends on my availability. If you give me more than 48 hours’ notice, I can usually move your deposit or session fee to a new date, as long as the new session happens within a month of the original one. If you give me less than 48 hours’ notice, your deposit or fee isn’t refundable or transferable, because it’s very unlikely I’ll be able to fill that slot at short notice.
3. If you don’t turn up for a session (including a gift voucher redemption) without letting me know, your deposit and fee are not refunded. If you’d like to rebook after missing a session without notice, there’s a £30 admin charge before I can take a new booking. If something’s gone wrong, please just talk to me. I’d always rather understand what happened than apply a charge unnecessarily.
4. Photography is a personal service that relies on a bit of trust between us. In the rare event that I don’t think that’s going to work, for example because of how a previous interaction has gone, I reserve the right to decline a booking. I’ll always tell you if that’s the case, so you can find a photographer who’s a better fit.
5. In exceptional circumstances, such as illness, I may need to substitute another equally competent photographer, or in rare cases postpone or cancel your session. I’ll keep you informed as early as possible.

Your images

1. Your images are provided under my standard image licence (see the Copyright Policy), which explains what you can and can’t do with them. If that licence doesn’t cover what you need, please raise it with me before your session, not after.
2. I automatically retake shots where I can see someone’s blinked or looked away, though with a full group it’s not always possible to catch everything, and I can’t promise everyone will smile on cue.
3. Proofs are shared online via a private gallery link and password. I don’t provide printed proofs.
4. With newborns and young children especially, I can’t guarantee cooperation, however hard we try. I’ll always follow your wishes as far as possible, but which images make the final cut is down to my professional judgement, and I won’t necessarily show you every single image taken.
5. Please tell me before your session if there’s anyone who shouldn’t be photographed, or any child whose image needs to be kept out of the final images or restricted for legal reasons (for example, a court order). If this comes up after the session, let me know straight away and I’ll do what I can to help.
6. I keep client images on my systems for 18 months following your session, after which they’re deleted, unless we’ve agreed otherwise. Online proof galleries are removed after 30 days. If you buy a USB, please back it up as soon as you receive it. USBs can fail, and I’d hate for you to lose your images.
7. Digital images are provided at the size and resolution set out in your package. Enlarging, cropping heavily, or reproducing images at a different size than provided can affect quality, so please get in touch if you’d like a bigger version rather than resizing yourself. I’m always happy to recommend a good print lab.
8. Colours can vary slightly between screens, print labs and lighting conditions (for instance, indoor versus outdoor light). I do my best to get colours looking true to life, but can’t guarantee a perfect match in every situation.

Things outside my control

1. Locations, weather and equipment don’t always cooperate. If a session can’t go entirely to plan because of things like weather, lighting, technical issues, or a subject who isn’t in the mood, I’ll always do my best, but I can’t guarantee every shot on your wish list.
2. If we’re shooting somewhere other than the studio, the property owner’s rules apply, and I can’t be held responsible for restrictions they place on lighting, access or filming.
3. Recording sound or video may need permission from the location or people involved. It’s your responsibility to make sure any necessary permissions are in place, including consent from anyone who’ll appear in the recording, and that everything complies with data protection law. Unless you tell me otherwise, I’ll assume everyone attending has agreed to be photographed or filmed.
4. I’m not liable for the use of trademarks, designs or artwork that happen to appear in your images (for example, a logo on a t-shirt). It’s your responsibility to make sure you have any permissions you need before reproducing an image that includes someone else’s intellectual property.
5. If, due to circumstances entirely beyond my control (a “force majeure” event), I’m unable to fulfil a booking, I’ll do everything reasonable to put things right. If we’re ever unable to resolve a disagreement about these terms directly, you can contact Citizens Advice for free, impartial guidance on your consumer rights.

Liability

If something goes wrong on my part, my liability is limited to the amount you’ve paid me for the service in question. This doesn’t affect your other legal rights as a consumer.

Changes to these terms

I may update these terms from time to time, for example to reflect a change in how I work or in the law. The current version will always be on this page.